Box Office

Please Note

Please Note!

Both the Crystal Ballroom and Lola's Room specialize in open-floor shows with a very limited amount of seats. The rare seated events will be clearly denoted as such, within the event description on our schedule page.

Purchase Tickets

Purchase Tickets

Ticket Information

Tickets for all McMenamins shows are ticketed by Cascade Tickets, and may be purchased at the 23rd Avenue Bottle Shop, Crystal box office (located under the Crystal's awning) and McMenamins Edgefield, by phone at 1-855-CAS-TIXX, or by clicking the "Buy Tickets" link located on the event listing on our event schedule.

Tickets bought directly from any of our box offices will only incur a $2 fee. (Please note: Edgefield Concerts on the Lawn and Grand Lodge Concerts in the Grove are run by third-party promoters and artists, and these tickets will incur additional service fees.)

Crystal Ballroom Box Office Hours

2pm on concert days only

23rd Avenue Bottle Shop Hours

Open daily, 10am-10pm

The Bottle Shop accepts cash, VISA, MasterCard, American Express and DiscoverCard.

Edgefield Gift Shop Hours

Open daily, 7am-10pm

Will Call

Will call is located at the box office.

Ticket Refunds

Refund requests may be directed to If a show is cancelled or rescheduled, ticketholders will be emailed with their refund options. We will also post show information on our website ( and social media platforms.


Limited mobility accessible tickets are available for purchase to all events online at Etix/Cascade Tickets or at any of our ticket locations. Section has a limited capacity and can sell out.

Event Parking

Navigating parking for your visit to the Crystal Ballroom is a breeze, with three pay lots just steps away from the venue. Additionally, street parking is available nearby.

Passport Stamps Crystal Ballroom & Lola's Room

You're able to get the Crystal Ballroom & Lola's Room stamps in your McMenamins Passport by attending a concert in those spaces. Sign up for our Passport emails by registering for all the latest updates and upcoming events.

McM Music Family

McMenamins provides a platform for artists to thrive, transforming our venues into cherished destinations adored by music aficionados and those craving distinctive experiences. Explore these additional music venues and start planning your visit today!